Our policy lasts 7 days from the date you received your items. Your order is eligible for store credits or exchanges within 7 days of delivery. If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund, in store credits, or an exchange.
Items are only eligible if they have not been worn, damaged, or washed, and have all of the original tags.
All sale items are final and will not be eligible for refunds, returns, or exchanges.
Additional non-returnable items:
Some health and personal care items
All exchanges must first be authorised via email prior to shipping it back to us. Items returned without proper authorisation will not be entertained. Please contact us, with your order number, at firstname.lastname@example.org to request for an exchange or for store credit.
Only regular priced items may be refunded exchanged. Unfortunately, sale items cannot be refunded or exchanged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a store credit will automatically be applied to your account, within a certain amount of days.
We only replace items if they are defective or damaged. All exchanges must first be authorised via email prior to shipping it back to us. Items returned without proper authorisation will not be entertained. Please contact us, with your order number, at email@example.com to request for an exchange or for store credit.
An exchange form will be sent to you after authorisation. Please fill it up with the necessary details and indicate if you would like an exchange or store credit. For exchanges, please fill up the size you would like, on the exchange form and send your item to: Supplies & Co, MANDARIN GALLERY 333A ORCHARD ROAD , 03-09/10, Singapore 238897, Singapore.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a store credit will be applied to your account.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Supplies & Co, MANDARIN GALLERY 333A ORCHARD ROAD , 03-09/10, Singapore 238897, Singapore
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Items sent back to us for an exchange must be declared as “Returned Goods” in your respective customs declaration forms. Exchanges that are not properly declared to us may incur additional fees from the respective authorities. If you receive a refund in store credit, the cost of these customs fees will be deducted from your store credit.
Upon receipt of your items, we will issue the exchange within 3-5 business days. Exchanges are subjected to stock availability. Should the requested for size or goods be out of stock, we will contact you to offer the choice of store credit. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please use a postal/courier service that can be tracked. Supplies & Co. will not be responsible for any damaged or lost items in the mail.
Supplies & Co. will bear the postal or courier costs of shipping the exchanged goods back to you.
Please note that a deduction will be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
Store credit will be credited to your registered account once your request is processed.
All store credits will have a validity period of 3 calendar months from the date it was credited into your account. Any unused store credit upon the lapse of the validity period will be considered void.